Stuck in the system?
You'll find answers to
the common problems
our users face. Please
review the appropriate
section for a quick
answer to your question.
If you still can't find
the answer, please
email us.
|
| 1. My receiver did not get my card.
|
| We create your card as soon as you
click on "Send". At the same instant, both the emails are generated
and delivered. Most of the time this process is instantaneous and
there is no time lag between creation and delivery. However,
sometimes, our system goes into a backlog because of high traffic,
maintenance etc. and it might be some time before your card is
delivered. If the receiver does not get the card after a few hours,
then you probably made a mistake in typing out the email address.
Sometimes due to the snags in the mail server of the recipient, the
delivery may be delayed. |
| 2. I did not get the thank you mail.
|
| We create your card as soon as you
click on "Send". At the same instant, both the emails are generated
and delivered. Most of the time this process is instantaneous and
there is no time lag between creation and delivery. However,
sometimes, our system goes into a backlog because of high traffic,
maintenance etc. and it might be some time before your card is
delivered. If you do not get the thank you mail after a few hours,
then you probably made a mistake in typing out the email address.
|
| 3. I sent a card to a wrong address.
|
| We currently do not have an option to
solve this error. This is under development and will be online
shortly. Please bear with us. Meanwhile, you can create another card
with the same details and the correct email address.
|
| 4. Don't send me junk mail. How did you
get my email address? Please don't send me any more cards.
|
Our Greeting Card Service allow
people to send Electronic Greetings via email FREE of Charge. We DO
NOT send greeting cards from our system to anonymous users.
Every card created through our system results in two emails
being delivered.
One, the Sender : A thank you message is
sent to the creator of the card. If someone enters your email
address as the sender, then such an email can come to you.
Two, the Receiver : An email is sent informing the receiver
that someone has created a card for him.
In both situations
emails are sent by the sender and you have not received the emails
because of a spam. |
| 5. I created a card and I have not
received the email yet. |
We create your card as soon as you
click on "Send". At the same instant, both the emails are generated
and delivered. Most of the time this process is instantaneous and
there is no time lag between creation and delivery. However,
sometimes, our system goes into a backlog because of high traffic,
maintenance etc. and it might be some time before your card is
delivered. Still, it's faster than your postman.
Also, if your
mail server is down then the delivery will be delayed.
|
| 6. I have entered the email addresses but
the program refuses to accept them. Why? |
| AOL users generally face this
problem. We have removed almost all the checks in the email section
so that it accepts literally what you have typed. If you continue to
face problems. send us a mail with your email address and we shall
look into the problem. |
| 7. My mail has bounced back to me? Can I
resend the card? |
Sure, but if the email has bounced
back to you, then probably the email address of the receiver does
not exist. Please create another card and carefully enter the email
addresses. Also if the mail server of your recipient is down, then
the mail will bounce back to you.
| |
