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Greeting Cards Main Page

Main Help
General Questions
First Time Users
Problems and Solutions
E-mail Problems
Creation Problems
Viewing Problems


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Card Creation Problems
1. I can't hear the music. Why?
In order to listen to music you need the following computer configurations:

Hardware: Any sound card installed on your computer.

Software: Since you are already here, we do not need to tell you about the necessity of a browser like Netscape or MS Internet Explorer. To listen to the MIDI files on our site, along with your browser, you need a PLUG IN. A plug in is a software that plays the music on your browser.

Plug-Ins are freely available on the net and you may also download software from various sites. Just do a search on the net with the words "MIDI Plug In".

Some sites are: http://www.yamaha.co.jp/english/xg/html/midhm.html
http://www.liveupdate.com/midi.html

A NOTE: Netscape Users: You can find out what plugins are on your computer by typing about plugins on your browsers Location Bar (The place where you type in the web site address).

MS Internet Explorer Users: IE is not very plug-in friendly, It uses the default ActiveMovie Control for playing its Multimedia files. If you are having problems playing your music, it is recommended you reinstall your IE, with all multimedia options specified.


2. I selected the music, but am not getting anything in the preview.
This problem is due to your plugins. Please re-install the plugins and retry.

3. The image that I have chosen is appearing distorted. Why?
Most likely this is due to your browser. Our site is optimized for Netscape 3.0 or higher versions or IE 3.01 or higher versions. Please try with any of these.

4. Can I see what the final image looks like?
You certainly can. You have to click on the thumbnail of the image you choose to see the complete image.

5. I clicked on the image and saw the final picture? Now what?
You have to close the windows by clicking on the X sign on the top right hand corner of your screen. Then you'll have to return to your main page and continue with the card creation process.

6. Can I send the card at a later date?
Yes, you can do that. Our cards can be sent upto 60 days in advance.

7. How can I send a card to multiple users?
You have to separate the email addresses of your recipients with a comma and all your cards will be on their way.

8. I don't want to receive a confirmation.
At the end of the card creation process there's an option :"Please notify me when the recipient views the card". Please disable that by clicking on it and you will not get the confirmation email.

9. I can't see the buttons to continue my card creation process.
Sometimes due to poor connection etc. the pages are not fully downloaded leading to the problem. Press reload and retry.

10. I chose a font but it is not coming on the card? What's wrong?
Most probably your browser is not supporting the fonts. It is accepting only a standard default font. Please try with higher versions of Netscape or Internet Explorer. This font may not be installed in your system.

11. How do I use the header and the footer?
The header and footer are used for addressing your recipients. The header comes in a single line while the footer can be separated into two lines by using a comma. The comma will act as a line break.

12. Whats the maximum length of the message that I can send?
We do not impose any limit on the text written on our card. However non-Netscape users may face problems if the text exceeds 512 characters.

13. The message that I wrote on the card got chopped off. Why?
Most probably you have entered quotation marks(") in your text. That's why it was chopped off. Quotation mark is a reserved character in Perl, the language in which our card program is written.