Stuck in the system?
You'll find answers to
the common problems
our users face. Please
review the appropriate
section for a quick
answer to your question.
If you still can't find
the answer, please
email us.
|
| 1. I'm using an AOL browser, I could not
retrieve my cards. Why? |
Our site is best viewed with Netscape
3.0 or higher versions or IE 3.01 or its subsequent versions. People
using AOL, Compuserve, GNN may encounter problems while using our
site. We suggest the following:
1. View the card in Netscape or
Internet Explorer. You can install any of these browsers in your
machine.
2. Try accessing our site during low traffic hours for
AOL and Compuserve (at US Pacific Standard Time).
3. You may know
the card no. from us (by sending us the card no.) and then directly
entering the card URL in the location bar of your browser.
|
| 2. My computer is not showing animation
or JAVA cards. Why? |
| It's most likely your browser is not
supporting these features. You need a JAVA-enabled browser to view
our JAVA cards (like the latest versions of Netscape or Internet
Explorer) . Also you'll automatically see animated images with
Netscape 3.01 or above, or IE 3.02 or above.
|
| 3. I'm getting "Method Post not allowed"
while trying to view my card. Please help. |
| Most probably you're using earlier
versions of IE which do not support Post method. Please upgrade your
browser to higher version of IE. Alternatively you can send us the
card no. and we will directly send you the card URL.
|
| 4. My card has been deleted. Can I view
the card somehow? |
| Sorry, all cards are stored in our
system for a period of 15 days. After such time has passed, the
cards are automatically deleted. Initially, we used to store cards
for 10 days but on the request of users who may face problems when
out on vacations, trips etc we have increased the time frame to 15
days. |
| 5. I did not receive a card number. How
do I view my card? |
| The card number is a unique number
which identifies your card in our system. This number is located in
the email which you have received. Please read the email carefully.
Every successfully created card generates a card number from the
system. If you have received an email without a card number or an
incorrect card number then there was an error while creating the
card. If you forward the email you have received to us, then we can
go through it to detect the nature of your error and can help you in
tracing your card. |
| 6. I entered my card number and it says
"Incorrect Card Number". Why? |
| The card number is a unique number
which identifies your card in our system. This number is located in
the email which you have received. If you are unable to view your
card, then either :-
You are entering the card number incorrectly. Use "Cut and Paste"
to copy the card number from the email you have received and enter
the card number in the view box. Note : NO Plug In or any other
software is required to view these greeting cards.
The card that you have requested has been deleted from our
system. All cards are stored in our system for a period of 15 days.
After such time has passed, the cards are automatically deleted.
| |
