FAQ

About Girly Rose

What is Girly Rose?

Girly Rose is a unique shopping app with a distinctive tone focusing on women's fash-ion. We offer high performance-price products including women's clothing, jewelry, beauty & health products, bags, home goods, and more. Our vision is to bring happiness into every woman's life.
Features of Girly Rose include, but are not limited to:
100,000+ product styles and 500+ styles updated daily
We collect information about women's fashion and source relevant products as soon as possible
Prices 50-80% cheaper than local
We cooperate with many manufacturers rather than sourcing from middlemen
We purchase in scale so the price is lower than market price
Product recommendations
We recommend popular products to you which you might not be aware of
The ability to share your style with friends
Secure payment via PayPal or credit card

How does Girly Rose work?
Girly Rose capitalizes on our direct relationships with clothing makers to pass on savings on hot fashions to shoppers around the globe. Our intuitive app learns about your fashion taste to help recommend relevant products as they become available.

Shopping with Girly Rose

Is shopping with Girly Rose safe?

Girly Rose was founded by people with nearly 10 years in the e-commerce industry. We take your business seriously and, above all, want our customers to be happy. We ac-cept a number of the most-trusted online payment methods available today.
How do I receive assistance with my order?

directly by email at rosegirl3451@gmail.com.

Payments
What payment options do I have with Girly Rose?
Girly Rose accepts secure payments via PayPal, Visa and MasterCard.
Will I be charged for customs, taxes, VATs, or other extra fees?
Girly Rose does not collect fees for any costs other than the products we sell and ship-ping. In some unique cases, it is possible your local post office may request additional fees for customs, taxes or VATs. If you have any questions regarding such fees, please contact your local post office.
What currency does Girly Rose sell in?
Girly Rose sells in 14 international currencies. They are as follows:
United States dollars
Japanese yen
Canadian dollars
Great Britain pounds
Euros
French franc
Hong Kong dollars
Australian dollars
South Korean Won
Norwegian Krones
Polish Zloty
Russian Rubles
Swedish Krona
Thai Baht
Shipping
What countries does Girlyrose ship to?
Our merchants ship products to countries around the globe. We will notify you in the product description in the event that a particular merchant does not ship to your coun-try.
How long does my order take to arrive?
Girly rose products generally take three-to-five weeks to arrive at their destinations in Western countries by standard shipping. This timeframe begins from the time that a product is delivered to the carrier service by our merchants. Because we work with a number of different merchants, it is typical for items ordered from multiple merchants to arrive at their destinations separately.
Express shipping is available at an elevated cost for customers who wish to receive their items on an urgent basis.
How much does it cost to ship my order?
Shipping costs are determined by our merchants and range from $1 to $5 USD per item.
How do I track my order's progress?
Users are able to track orders by accessing "Orders" under the "Me" section. Then se-lect "Order History" -> "Details" -> "Order Status."
If you have any trouble tracking an order on your own you can contact a member of our customer service department and provide your registered email address and/or order number. or send us an email directly at rosegirl3451@gmail.com.

Refunds and Returns

How do I receive my refund?

In the event you are unhappy with your order, we are able to provide full refunds to customers once the products are shipped back to us. In the event that shipping costs would exceed the value of your items, we will provide a 30% refund on your unre-turned items.
What if my order is damaged or defective?

In the unfortunate case that one of our products arrives damaged or defective, girly rose offers full refunds. We ask that you provide a photo of the product to our customer ser-vice department so that we may work to process your refund request. or email us directly at rosegirl3451@gmail.com